Things I learned at work this week.  Now keep in mind I work with returns primarily and honestly sometimes I think our return policy is wayyyyy to liberal.  There is such a thing as normal wear and tear with continued use.  People return shoes all the time say "I just bought them and they wore out already."  Well when you wear your shoes daily and do a lot of walking in them guess what?  They wear out!  We had two pairs of kids sandals (boys) that were returned yesterday and just from the smell of them you knew they wore them a lot.  Like I could smell them even after I boxed them up to be shipped back.

So anyway one of the things I learned last night was that if you mow the grass your shoes can turn green.  Did you know that?  I guess I didn't know this was something we needed to teach people.  I know I use an old pair of shoes when I mow the grass cause I know they will get stained.  But apparently not everyone comes equipped with that knowledge because a pair of shoes was indeed returned because a guy bought them proceeded to wear them when cutting his grass and you guessed it they turned green.  We took them back, it's our policy and on the damaged slip with have to write a reason and sometimes we do get snarky.  I hope whoever did the return wrote that the guy was an idiot who should have known better!

Second thing I learned deals with our price tag printer.  It stopped working today.  Quite often people return items without the price tag on it anymore.  Usually when given as gifts.  It happens we make new ones, no big deal.  However when you click f18 and no tag is printed it becomes a big deal.  We can't put the product back out if there is no price on it so the return desk begins to overflow with returns just waiting to be put back out for sale so someone else can buy it and love it forever and ever well until they wear them while mowing the grass.  So first one of our managers tries to fix it but no go so he goes off to find some directions.  And sadly the only info he could find online was don't use a box cutter to clean it as it could cause hundreds of dollars in damage.  Who knew, but now we do!  So then our admin asst took a crack at it.  She even called the help desk and all but tore the machine apart.  Finally found the problem after at least an hour of her working on it.  Did you know if something comes unplugged it won't work the way it's supposed to?  Well we know that now lol!  And the problem is once plugged back in it needed to be rebooted but once that happened we were good to go.

So the three things we have learned in the last two days is don't mow the grass with new shoes because they will turn green.  Don't use a box cutter to clean the price tag machine or you could damage it.  And finally if somethings comes unplugged it will not work like it's supposed to.

That's the great thing about working at Kohl's, you learn something new every day! =)